Privacy Policy

Your privacy is important. This policy explains how your personal information is collected, used, and protected when you engage with this website and my services.

What Personal Information Is Collected

The personal information you provide may include your full name, email address, telephone number, next of kin, and relevant medical or well-being history. This information is collected directly from you and is necessary to:

  • Provide information about the services you are interested in

  • Support the safe and effective delivery of therapeutic services

  • Fulfil contractual or legal obligations

Your information is processed under the lawful bases of contract (to provide the services you request) and legitimate interests (to ensure safe ad effective therapeutic practice). Any sensitive information is processed only with your explicit consent.

All sensitive data is anonymised where possible and securely stored with password protection on encrypted devices and/or secure cloud-based systems.

Your information is never shared with third parties unless required by law or with your explicit consent.

Cookies and Website Usage

When you use this website, cookies may be stored on your device. These collect basic usage data such as your IP address, browser type and version, and the pages you visit. This data is used for analytical purposes only, to help improve the functionality and user experience of the site.

You can set your browser to refuse cookies or alert you when cookies are being sent. Please note, disabling cookies may affect how the site functions for you.

Data Retention

Your personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including:

  • Providing services

  • Complying with legal obligations

  • Resolving disputes

  • Enforcing legal agreements and policies

Therapy-related records are typically retained for up to 7 years, in line with professional guidelines, after which they are securely deleted.

Usage data may be retained for a shorter period unless it is used for improving website security and performance or required by law for longer periods.

Your Rights

You may update, amend, or request deletion of your personal information at any time. However, in some cases, we may need to retain certain data where we are legally obligated or have a lawful basis to do so.

If you wish to exercise any of your data rights, please contact me directly at vanessa@dragonflytherapist.uk

If you have concerns about how your data is handled, you may contact the Information Commissioner’s Office (ICO).

Data Security

I take the security of your personal data seriously. While no method of online transmission or electronic storage is completely secure, all reasonable steps are taken to protect your information.