Therapeutic Client Agreement & Consent
My therapeutic work is collaborative and may include psychotherapy, counselling, hypnotherapy, Threshold Sessions or Threshold Journeys, depending on the service you have booked. This agreement explains how I work, what you can expect from me, and what I ask from you so that our work together can be held safely, ethically and with clear boundaries.
The nature of therapeutic sessions
The structure and duration of the work will depend on the service you have booked. Threshold Sessions are designed to stand alone, Threshold Journeys are short-term three-session containers, and therapy may continue for longer where appropriate.
Depending on what you bring and what feels appropriate, our work may include therapeutic conversation, hypnotherapeutic approaches, guided imagery or meditation, Soul Plan cards, intuitive or energetic exploration, symbolism or spiritual material.
No particular approach will be imposed upon you. We will work collaboratively, and you are free to decline, pause or stop any exercise or approach at any point.
Intuitive, energetic, symbolic or spiritual material is offered as a form of exploration and reflection rather than as objective fact, diagnosis or prediction. You remain responsible for deciding what feels meaningful or relevant to you.
My commitment to you
I will work with integrity, respect, honesty and professionalism and will aim to provide a non-judgemental space in which your experience can be explored safely.
I trained with the Holistic Healing College and am registered with the General Hypnotherapy Register (GHR). I work in accordance with their ethical codes and professional standards and within the limits of my training, experience and competence.
I will discuss the approaches we use where appropriate and seek your agreement before moving into guided, hypnotherapeutic, intuitive, energetic or spiritual work.
If I believe that what you are experiencing would be better supported by another practitioner, specialist service, medical professional or a different form of therapeutic support, I will discuss this with you openly.
I welcome feedback. If something does not feel right, useful or comfortable during our work, I encourage you to tell me.
Your participation and choice
The effectiveness and experience of therapeutic work varies from person to person, and no particular outcome or change can be guaranteed.
You are encouraged to engage with the work openly and honestly while remaining responsible for your own choices and decisions.
You may ask questions, decline an approach or exercise, request that we change direction, or stop the session at any point.
If anything relevant to your physical or mental health, medication, treatment, current support or personal circumstances changes after you have completed your intake information, please let me know before our next session.
Confidentiality
What you share with me is treated as confidential, and records relating to our work are stored securely.
There are circumstances in which confidentiality may need to be broken. These may include situations where I believe there is a serious and immediate risk of harm to you or another person, where safeguarding concerns arise, or where disclosure is required by law.
Where it is safe and appropriate to do so, I would aim to discuss this with you before sharing information.
There may also be occasions when I discuss aspects of my work confidentially within professional supervision or consultation. Where this occurs, identifying information will be limited as far as reasonably possible.
Further information about how your personal information is collected, processed, stored and retained is contained in my Privacy Policy.
Online sessions
Where sessions are held online, you are responsible for joining from a location where you feel physically safe and able to speak privately without being overheard or interrupted.
Please do not attend an online session while driving or undertaking another activity that requires your attention.
For online work, I may need to know your physical location at the time of the session in case an emergency arises.
Technology can occasionally fail. If we lose connection, we will attempt to reconnect. If a significant technical problem prevents the session from continuing, we will agree an appropriate way forward depending on the circumstances.
Neither you nor I will record a session unless this has been discussed and explicitly agreed in advance.
Mental health and urgent support
My therapeutic services are not an emergency or crisis service and are not a substitute for urgent psychiatric, medical or crisis support.
If you are experiencing an immediate risk to your safety or somebody else’s safety, please use the appropriate emergency or urgent mental-health services rather than waiting for an appointment with me.
If information you provide before or during our work suggests that the service you have booked may not be appropriate or safe for you at that time, I may recommend postponing or declining the work and discussing alternative support.
Fees, cancellation and rescheduling
The fee for the service you have booked is payable in full at the time of booking.
Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.
Where less than 24 hours’ notice is given, or you do not attend an appointment, the relevant session fee is normally non-refundable.
If I need to cancel an appointment, I will offer you the opportunity to reschedule or provide an appropriate refund.
If you arrive late, the session will normally still finish at the scheduled time so that subsequent appointments are not affected.
For a multi-session service such as the Threshold Journey, the booking fee covers the complete agreed package of sessions. Any cancellation or rescheduling arrangements applying to individual sessions within that package will follow the terms above.
Privacy and client records
Information collected through your booking, intake form and our work together forms part of your confidential client record and is handled in accordance with my Privacy Policy and applicable data-protection requirements.
Please ensure that the information you provide is accurate to the best of your knowledge and let me know if anything significant changes.
Concerns or complaints
If you have a concern about our work, I encourage you to raise it with me so that I have an opportunity to understand and respond.
If we are unable to resolve the matter directly, you may use the complaints procedure available through the General Hypnotherapy Register (GHR).
Your agreement
By agreeing to these terms, you confirm that:
you are aged 18 or over;
you have provided information that is accurate to the best of your knowledge;
you understand the nature and scope of the service you have booked;
you understand that outcomes cannot be guaranteed;
you understand that therapeutic, intuitive, energetic, symbolic or spiritual approaches will only be used collaboratively and that you may decline or stop any part of the work;
you understand the limits of confidentiality described above;
you understand that the service provided is not an emergency or crisis service;
you agree to the payment, cancellation and rescheduling terms;
you have had the opportunity to read my Privacy Policy; and
you consent to participate in the therapeutic service you have booked on the basis described in this agreement.